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Specialty Care Coord Pharmacy Call Center Technician

600 Medcart Specialty Care LLC

Livonia, MI
Job Code:
600 Medcart Specialty Care LLC
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Job Details

Job Title: Specialty Care Coord Pharmacy Call Center Technician
Company: 600 Medcart Specialty Care LLC
Country: U.S.
State/Province: Michigan
City: Livonia
Position Category: Pharmacy
Requisition Number: PHAR195927
Job Description: Specialty Pharmacy Fulfillment Technician

To provide affordable specialty pharmacy services of the highest quality, along with patient-centered clinical management and auxiliary services that deliver optimal patient outcomes. We help patients and providers navigate the complex therapy challenges that are usually associated with chronic conditions. We simplify the process of providing specialty medications.

The specialty pharmacy technician is the first contact primarily for both referral sources and patients with our pharmacy. As such, the technician should strive to build relationships with these customers to increase satisfaction, compliance, and referrals.

High school diploma or general education degree (GED); two or more years related pharmacy experience preferred.

Certificates and Licenses:
State of Michigan Pharmacy Technician License required

Language Ability:
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organization.

Math Ability:
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply concepts of basic algebra and geometry.

Reasoning Ability:
• Carry out instructions furnished in written, oral, or diagram form.
• Ability to look at problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft products.

Knowledge, Skills and Other Abilities:
• Oral and written communication skills
• Professionalism
• Customer service skills
• Goal oriented
• Confidential
• Organization skills
• Prioritizing skills
• Time management
• Detail oriented
• Multi-tasking skills
• Team oriented
• Independent
• Self-motivated
• Dependable
• Personable

Physical Environment:
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of the normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties
• The employee must occasionally lift and/or move up to 35 pounds.

Technician Duties
• Primarily responsible for assisting specialty processes through to completion
• Process labeling and preparation of specialty orders (under the supervision of state licensed pharmacist )
o Product selection based off GPI and on-hand inventory quantities
o Labeling of medication bottles
o Labeling medication with compliance packaging materials
o Provide auxiliary patient information materials including, but not limited to counseling notes, drug monographs, welcome packets, receipts, etc.
• Package specialty orders based off validated shipping methods
• Prepare orders according to delivery method
o Coordinate patient delivery with couriers
o Prepare and track shipping labels for USPS, UPS, FEDEX and others
• Manage & properly control inventory
o Comply with DSCSA and FDA regulations
o Ensure inventory is stored properly
o Pull out-of-dates
o Process wholesaler medication returns
o Process reverse distributor returns of expired/damaged medications
• Be aware of changing AWP/Costs to ensure optimum reimbursement is obtained
• Comply with FDA mandates and self-imposed manufacturer restrictions by reporting to a pharmacist with any dispensing questions or safe handling instructions. Utilizing MSDS or the FDA website for safe handling/dispensing guidelines and wholesaler and/or manufacturer instructions when ordering new inventory.
• Be familiar with FDA mandates and proper recall policies and procedures
• Ensure accreditation standards/objectives are being followed
• Be knowledgeable of our services and be able to help educate staff/referral source
• Be familiar with REMS specialty therapies and their requirements
• Work with marketing staff to identify & correct opportunities with referral sources
• Communicate with office/marketing staff about clinics preferably through email


The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws.

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